She learned that even trusted facilities can make assumptions, and that clear, documented communication is essential. It also reminded her that pet care goes beyond food and play—it includes advocacy.
Since then, Mia has spoken with other pet owners—many of whom shared similar stories. And while Luna was safe and healthy, Mia made sure that every future trip came with firm instructions, a medical checklist, and follow-up questions.
Because sometimes, what you don’t know can leave the biggest mark.
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